5 Key Features of a Virtual Business Phone System

Whether you’re running a large national business or a small-scale startup, a virtual business phone system can provide the flexible communications solution your company needs.

Key Features

Unlike traditional landline-based phones, a virtual business phone system uses internet technology and Voice over Internet Protocol (VoIP) to connect your business’s calls across the globe. This technology converts analog voice data into small packets of digital signals and sends it over a high-speed internet connection, allowing you to talk with people at any time from anywhere in the world.

VoIP also allows you to make and receive calls from any location with an internet connection, avoiding the hassle of having to be in an office to answer calls. Plus, your calls are automatically transcribed to prevent miscommunications.

Call Queuing

Call queues within a virtual phone system allow you to sort inbound calls based on your client’s needs and priorities, putting them into a line for a representative to pick up. This feature can help you avoid long wait times and lost revenue.

Automated SMS Messages

You can now send automated messages via text using your virtual business phone system to clients, partners and customers who have opted in for messaging from your company. These automatic text responses can save you a lot of time and ensure that your team is never missing important messages or reverting to old email threads when a client requests a specific response.

Memo on Call

A patented feature of this virtual business phone system lets you record a memo for each call, which is played to the other side as soon as they call back. This can be a huge time-saver for customer service representatives and other busy employees who need a little extra background information before deciding to call a potential client back.